Give each email campaign a clear purpose
A practice newsletter combines a service launch, several unrelated promotions and a feedback request. The team cannot agree which reader action would count…
The Kay & Co. resource library
Plan useful emails, social posts and service information that help the right people understand your practice.
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A useful starting point
A practice newsletter combines a service launch, several unrelated promotions and a feedback request. The team cannot agree which reader action would count…
An advert promotes a particular assessment, but its destination opens with a generic list of all clinic services. Visitors must search again for what they…
A new service page is ready, but the enquiry team has not received its routing instructions and the booking destination is still a test link. A service…
The complete list
Showing 1–24 of 33 resources, ordered by title.
A draft case study includes a client's name, screenshots and quotations, but the project agreement does not establish permission for those exact materials.…
A scheduled post uses an old logo, a photograph with unclear permission and a service claim copied from an outdated leaflet. A post is the combination of…
A simple introductory enquiry form asks for extensive personal information before the team knows whether it is needed. Visitors abandon the process midway.…
Choose a service, find the obstacle and plan one useful marketing improvement. A practical guide to capacity, patient questions, channels and enquiry evidence.
A team wants to publish a dramatic success story but has only a few screenshots and no agreed record of the initial problem or result. A case study is…
A practical UK guide to consent, visual claims, image capture, Botox restrictions, evidence and withdrawal for aesthetic clinic before-and-after photos.
A UK guide to advertising weight-loss clinic services without promoting prescription-only medicines, with practical website, paid-ad and review checks.
A new service page is ready, but the enquiry team has not received its routing instructions and the booking destination is still a test link. A service…
UK dental advertising must be accurate and not misleading. Apply current GDC and ASA guidance to websites, claims, credentials, images and social media.
An outcome improved after a website launch, but staffing, pricing and advertising also changed. The draft attributes the whole improvement to the website.…
A practice newsletter combines a service launch, several unrelated promotions and a feedback request. The team cannot agree which reader action would count…
A healthcare organisation reposts identical material on every social channel, but nobody can explain whether each channel serves recruitment, service…
A visitor successfully submits a form but sees no confirmation. They submit again and then call reception to check whether the enquiry arrived. An unclear…
A referrer requests a concise service summary, but the only available document is a general promotional brochure with outdated contact details. A…
Choose a marketing priority from real appointment capacity, enquiry quality and website problems rather than starting with a list of channels.
A referral partner continues using a discontinued service sheet after a clinic changes its contact route. New website information alone has not corrected…
A practical guide to displaying a CQC rating clearly and using it with current care, fee and contact information to support better-fit enquiries.
Nine practical ways UK dental practices can attract more private patients through positioning, local search, treatment content, reviews and better follow-up.
A practical UK guide to marketing a physio clinic through local search, useful service pages, responsible reviews, clear claims and better enquiry tracking.
A practical UK guide to marketing dental implants and clear aligners through local search, useful treatment pages and responsible claims.
A report celebrates a rise in email opens while actual enquiries are unchanged. Changes in client privacy features and audience composition may affect the…
An exported campaign list contains duplicate addresses and people marked as excluded in the current mailing system. A spreadsheet alone no longer reflects…
A useful long article is shortened into several posts, but the shortened version loses a qualification that materially changes the meaning. Shortening an…
A time-limited campaign ends, but saved links and old emails still send visitors to a page inviting enquiries for an unavailable offer. Old emails and saved…