The decision
Publish the organisation's current administrative change process near the relevant booking information. Keep any fees or conditions accurate and approved by the responsible team.
Rehearse this before accepting the change
Follow a fictional rearrangement request through its confirmation.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Count change requests sent through unsupported channels.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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