The decision
Use information approved by the accountable clinical service and make ownership explicit. The website team should structure and maintain the material without inventing clinical instructions.
Rehearse this before accepting the change
Ask the owner to match each instruction to the intended appointment type.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Count preparation pages without a current accountable owner.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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