The decision
Use a stable, clearly named destination and connect it to the booking journey. Check that the information remains available on the devices patients actually use.
Rehearse this before accepting the change
Find the preparation page from a fictional booking message on a phone.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Track repeated requests for already-published preparation information.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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