The decision
Give the writer verified boundaries before asking for persuasive language. Specific scope helps prospective clients decide whether the service is relevant.
Rehearse this before accepting the change
Ask someone unfamiliar with the service to explain what they could book after reading the draft. Compare that interpretation with the actual offer.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Track enquiries caused by misunderstandings about the service scope.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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