The decision
Use action wording that describes the actual next step and its commitment. Place it after the information required to make that decision.
Rehearse this before accepting the change
Read each link label without surrounding text and predict its destination. Replace labels that do not distinguish the available actions.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Compare completion of the intended next step with clicks that immediately return to the page.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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