The decision
Use early enquiries to inspect whether the page and process answer the intended audience's needs. Agree who can make prompt factual corrections.
Rehearse this before accepting the change
Review a fictional set of first-week enquiries and identify which issues require a page update, an operational change or more evidence.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Track repeated unanswered questions and the time taken to address verified gaps.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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