The decision
Accept the transition through representative operational tasks, with the outgoing supplier available for agreed clarification. Record unresolved dependencies before closing the handover.
Rehearse this before accepting the change
Have the incoming team complete a safe test change using only the handover materials and approved access.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Measure operational acceptance tasks completed without undocumented supplier assistance.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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