Support & operations · Planning worksheet

Healthcare supplier offboarding: remove obsolete access

Illustrative situation

A supplier finishes its work, but its team members remain on several administrative accounts because access was granted through different systems.

The decision

Coordinate access review across the agreed service inventory using approved security procedures. Confirm ongoing support arrangements before removing access that remains necessary.

Rehearse this before accepting the change

Compare a fictional offboarding list against the access inventory and identify an account omitted from the initial request.

Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.

Choose a useful measure

Track obsolete supplier access awaiting review or removal by authorised owners.

Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.

Healthcare website maintenance with infrastructure, a status panel, tools and an operational checklist.
Monitor the useful journey, not just whether a server responds.
Healthcare backup and recovery illustrated by storage copies, an archive folder and a restoration route.
Test whether a backup can restore a usable service.
Healthcare digital support handover with an inventory, key, incident timeline and dependency map.
Keep responsibilities and recovery instructions available.

Your planning worksheet

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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