The decision
Build the handover inventory around the ability to operate and change the service. Agree the deliverables and authorised recipients before the final transition.
Rehearse this before accepting the change
Ask the incoming authorised maintainer to explain how they would deploy, diagnose and restore the service using the proposed handover pack.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Track accepted handover items and unresolved operational gaps.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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