Support & operations · Website help · Redirects and site moves

A broad redirect rule catches live articles

A pattern intended for retired routes also matches valid current guides. New content unexpectedly lands elsewhere.

What to change

Pattern-based rules are efficient but can match more than the author intended. Ask the developer to provide a short set of addresses that must move and a contrasting set that must remain untouched. Include current articles sharing similar prefixes with the retired material. The owner should approve the observed results rather than the rule syntax, and the same examples should accompany future changes to that pattern.

A worked example

Illustrative example

Illustrative test: Use similarly named old and current guide slugs to challenge the rule.

How to check the result

Retired routes move correctly while current guides remain independently accessible.

A mistake to avoid

Testing only a rule's intended match misses harmful overmatching.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website maintenance with infrastructure, a status panel, tools and an operational checklist.
Monitor the useful journey, not just whether a server responds.
Healthcare backup and recovery illustrated by storage copies, an archive folder and a restoration route.
Test whether a backup can restore a usable service.
Healthcare digital support handover with an inventory, key, incident timeline and dependency map.
Keep responsibilities and recovery instructions available.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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