Support & operations · Website help · Redirects and site moves

A redirect loop affects one directory

The website opens normally except for a section that continually redirects. Two routing layers may contradict each other.

What to change

A loop usually means two routing decisions undo each other, such as competing hostname or slash preferences. Ask the technical owner to capture the repeating sequence and identify the exact rules involved. Use a narrow test set containing the affected directory, a working sibling and both common address variants. Acceptance should prove that the loop is gone without broadening the change into unrelated site routes.

A worked example

Illustrative example

Illustrative test: Visit the directory with and without the observed trailing slash.

How to check the result

Both variants resolve predictably and no repeated loop remains.

A mistake to avoid

Refreshing the browser cannot resolve contradictory server instructions.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website maintenance with infrastructure, a status panel, tools and an operational checklist.
Monitor the useful journey, not just whether a server responds.
Healthcare backup and recovery illustrated by storage copies, an archive folder and a restoration route.
Test whether a backup can restore a usable service.
Healthcare digital support handover with an inventory, key, incident timeline and dependency map.
Keep responsibilities and recovery instructions available.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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