What to change
A loop usually means two routing decisions undo each other, such as competing hostname or slash preferences. Ask the technical owner to capture the repeating sequence and identify the exact rules involved. Use a narrow test set containing the affected directory, a working sibling and both common address variants. Acceptance should prove that the loop is gone without broadening the change into unrelated site routes.
A worked example
Illustrative example
Illustrative test: Visit the directory with and without the observed trailing slash.
How to check the result
Both variants resolve predictably and no repeated loop remains.
A mistake to avoid
Refreshing the browser cannot resolve contradictory server instructions.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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