What to change
Work from the incoming visitor's journey. The directory correction may take time, so decide whether the existing file needs an appropriate replacement route while that request is handled. Confirm what the brochure promised before selecting the destination. Keep the exact listing link, desired correction and directory contact together. This lets another colleague follow up without rediscovering the problem or assuming that deleting the file resolves the external reference.
A worked example
Illustrative example
Illustrative test: A visitor follows the directory's download link from a clean browser session.
How to check the result
The incoming route provides relevant current information or an explained replacement.
A mistake to avoid
Removing the file first can turn outdated information into an unexplained dead end.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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