The listing owner has left the supplier

What to change

Treat this as organisational access recovery, not a reason to create a replacement profile. Inventory any current authorised users and determine whether an organisation-controlled account already has sufficient rights. If recovery is required, follow the platform's current process using approved evidence. The handover should leave the practice able to manage the existing record without borrowing a former employee's identity or relying on a supplier's personal account.

A worked example

Illustrative example

Illustrative test: The nominated practice administrator demonstrates the appropriate access in their own authorised session.

How to check the result

The organisation can maintain its existing record and knows the recovery owner.

A mistake to avoid

Sharing the former worker's password does not establish a sound handover.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordRecord the profile URL and known authorised users.Check organisational accounts for an existing legitimate access route.Use the official recovery or ownership process where needed.

Evidence, open questions and decisionsNext action and responsible role

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