What to change
Resolve identity before requesting consolidation. Compare the real organisations, operating addresses and existing ownership, rather than relying on similar names. The platform has a specific process for duplicate and ownership problems; use the route that matches the verified situation. Keep a record of which profile patients have been using so the practice can explain the confusion and avoid creating yet another record while access is investigated.
A worked example
Illustrative example
Illustrative test: Reception compares two reported profile links against the same actual operating practice.
How to check the result
The organisation has an explained identity decision and a supported resolution route.
A mistake to avoid
Separate eligible organisations can share premises without being duplicates.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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