Support & operations · Website help · Supplier and access handoffs

A handover marks completion before the practice verifies access

The supplier sends invitations and closes the project, but the intended administrators have not accepted or tested them.

What to change

Treat an invitation as the start of access transfer, not its completion. Ask each nominated recipient to use their own authorised account, confirm the required role and perform a safe representative check. Record unresolved invitations or permission gaps explicitly before the outgoing relationship ends. The owner should also know the recovery route and backup administrator where appropriate. This makes the handover resilient to expired invitations, mistaken accounts and viewing-only permissions.

A worked example

Illustrative example

Illustrative test: The practice administrator opens the correct project and verifies the agreed management capability.

How to check the result

The access handover is based on working permissions rather than sent invitations.

A mistake to avoid

An accepted invitation can still grant the wrong role or wrong project.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website maintenance with infrastructure, a status panel, tools and an operational checklist.
Monitor the useful journey, not just whether a server responds.
Healthcare backup and recovery illustrated by storage copies, an archive folder and a restoration route.
Test whether a backup can restore a usable service.
Healthcare digital support handover with an inventory, key, incident timeline and dependency map.
Keep responsibilities and recovery instructions available.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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