Support & operations · Website help · Supplier and access handoffs

Analytics access stops when the agency relationship ends

The dashboard belongs to an agency-controlled account, and the practice cannot review its own website evidence independently.

What to change

Clarify the actual account and property arrangement before removing supplier access. Ask for an inventory of relevant properties, reports and configurations, then verify organisation-controlled administration where the platform supports the intended structure. Identify any exports or reporting assets that need a separate handover. Test the practice administrator's access before ending the old arrangement, so the change preserves legitimate continuity rather than creating a reporting blackout at the moment responsibility changes.

A worked example

Illustrative example

Illustrative test: The practice administrator opens the agreed reports using their own authorised account.

How to check the result

The organisation can inspect and maintain its approved measurement setup.

A mistake to avoid

A shared report link may offer viewing without the administrative rights needed for continuity.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website maintenance with infrastructure, a status panel, tools and an operational checklist.
Monitor the useful journey, not just whether a server responds.
Healthcare backup and recovery illustrated by storage copies, an archive folder and a restoration route.
Test whether a backup can restore a usable service.
Healthcare digital support handover with an inventory, key, incident timeline and dependency map.
Keep responsibilities and recovery instructions available.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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