Support & operations · Website help · Supplier and access handoffs

A supplier handover delivers files but no working build

The incoming maintainer receives source files but cannot produce the current public website from them.

What to change

Ask for a reproducible publishing demonstration from the delivered materials. The handover should identify required tools, configuration locations and non-secret setup values, with protected credentials handled through the approved account process. Have the incoming maintainer follow the instructions and compare representative output with the live site. This turns possession of files into usable operational capability and exposes missing dependencies before the departing supplier is no longer available to explain them.

A worked example

Illustrative example

Illustrative test: A clean authorised setup produces the homepage, a guide and a resource directory.

How to check the result

The delivered materials can reproduce the maintained website's intended output.

A mistake to avoid

A compressed folder is not by itself a maintainable handover.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website maintenance with infrastructure, a status panel, tools and an operational checklist.
Monitor the useful journey, not just whether a server responds.
Healthcare backup and recovery illustrated by storage copies, an archive folder and a restoration route.
Test whether a backup can restore a usable service.
Healthcare digital support handover with an inventory, key, incident timeline and dependency map.
Keep responsibilities and recovery instructions available.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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