The practice owns the domain but cannot change its settings

What to change

Separate ownership assertions from demonstrated operational access. Ask the supplier to identify the registrar account, authorised organisation contacts and recovery route without copying secret credentials into the handover. Have the nominated practice administrator verify their appropriate access and understand which settings require specialist support. The useful acceptance evidence is the ability to perform an authorised harmless account check, not a verbal assurance that access can be arranged later if urgently needed.

A worked example

Illustrative example

Illustrative test: The administrator signs in independently and locates the domain's management record.

How to check the result

The organisation has demonstrable access continuity and a clear specialist support boundary.

A mistake to avoid

A domain invoice alone does not prove control of its configuration.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordIdentify the registrar and organisation-controlled account contact.Verify the nominated administrator's legitimate account access.Record the recovery owner and approved escalation route.

Evidence, open questions and decisionsNext action and responsible role

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