What to change
Accept corrections based on the public journey they were meant to improve. Ask for exact profile links and sample them independently, following the website action through its final destination. Return mismatches with a precise correction request instead of disputing the entire report vaguely. Where changes remain pending, require an honest status and follow-up owner. This gives the practice a reproducible acceptance process without assuming that every submitted edit has already reached visitors.
A worked example
Illustrative example
Illustrative test: A reviewer reproduces three reported corrections using only the handover information. Include a record from a less familiar directory so the sample is not limited to the easiest edits.
How to check the result
The sampled completion claims are independently reproducible.
A mistake to avoid
An edit-form screenshot demonstrates intent but not the public result.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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