Support & operations · Website help · Supplier and access handoffs

A new maintainer cannot identify the live project

Several similarly named repositories and hosting projects exist, and the handover does not state which one serves the public domain.

What to change

Ask the outgoing supplier to connect the public hostname to its actual deployment project and maintained source. Use safe project identifiers and a verified release example so the incoming maintainer can follow the relationship. Mark obsolete copies explicitly instead of deleting them blindly during handover. The acceptance test should locate the live chain without private verbal guidance, reducing the risk that a future fix is applied to a dormant copy while visitors continue receiving the fault.

A worked example

Illustrative example

Illustrative test: The incoming maintainer traces a live revision back to its controlled source.

How to check the result

The active publication chain is unambiguous and independently reproducible.

A mistake to avoid

Similar project names are not reliable evidence of which copy is live.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare website maintenance with infrastructure, a status panel, tools and an operational checklist.
Monitor the useful journey, not just whether a server responds.
Healthcare backup and recovery illustrated by storage copies, an archive folder and a restoration route.
Test whether a backup can restore a usable service.
Healthcare digital support handover with an inventory, key, incident timeline and dependency map.
Keep responsibilities and recovery instructions available.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

Turn the brief into a working service

Kay & Co. can help you scope the work, design the experience and deliver the right solution for your organisation.

Explore support & operations services or discuss your project.

Try the free Healthcare Digital Planner to find your starting priority.