Support & operations · Website help · Supplier and access handoffs

A paid plugin licence belongs to a departing supplier

The site depends on a licensed component whose renewal and use rights are controlled outside the organisation.

What to change

Ask the supplier to identify the component, account arrangement and practical consequence of ending the relationship. Review the applicable commercial terms with the authorised owner rather than assuming transfer is permitted. Decide whether the organisation needs its own licence, a supported transfer or a replacement. Include renewal responsibility and a test of the resulting functionality in the handover so continuity does not depend on an undocumented courtesy extension.

A worked example

Illustrative example

Illustrative test: The replacement maintainer demonstrates the component under the agreed continuing arrangement.

How to check the result

The licence dependency has an authorised owner and an operational continuity decision.

A mistake to avoid

Do not assume that payment for development includes every third-party licence indefinitely.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website maintenance with infrastructure, a status panel, tools and an operational checklist.
Monitor the useful journey, not just whether a server responds.
Healthcare backup and recovery illustrated by storage copies, an archive folder and a restoration route.
Test whether a backup can restore a usable service.
Healthcare digital support handover with an inventory, key, incident timeline and dependency map.
Keep responsibilities and recovery instructions available.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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