Marketing & search · Website help · Local listing consistency

A profile link opens a supplier-owned campaign site

A practice website action lands on a branded page outside the organisation's approved current website.

What to change

Branding does not establish ownership. Follow the full public route and ask who controls the destination, its content and its continued availability. Compare that arrangement with the current marketing agreement before deciding to replace it. If the page remains useful, record why it is approved and who can maintain it. If the relationship has ended, coordinate the destination change with the practice owner so incoming visitors retain a coherent experience.

A worked example

Illustrative example

Illustrative test: The profile action is tested after a supplier handover.

How to check the result

The organisation can explain and control the destination visitors receive.

A mistake to avoid

An apparently familiar logo does not prove organisational ownership of the page.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare marketing planning with an editorial calendar, audience question and campaign brief.
Start with the audience question and a clear content brief.
Healthcare marketing enquiry journey connecting a service page, message and appointment calendar.
Connect the public promise to a supported next step.
Healthcare marketing measurement illustrated by a dashboard, comparison bars and inspection lens.
Check the evidence and definitions behind the report.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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