Support & operations · Website help · Recovery drills

A rollback crosses a content compatibility boundary

An older site version expects a content structure that the current CMS export no longer supplies.

What to change

Ask the supplier to identify whether code and content must be restored as a compatible pair. Review the change that altered the structure and test the proposed rollback target against the intended content snapshot. If there is no safe direct reversal, record the alternative repair route before the next risky release. The practice should understand which versions can work together without needing to infer compatibility from similar filenames or reassuring deployment labels.

A worked example

Illustrative example

Illustrative test: A sample guide using the changed field renders correctly in the proposed restored pair.

How to check the result

The chosen recovery combination produces complete expected content.

A mistake to avoid

Restoring code alone can expose incompatibility with newer content structures.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website maintenance with infrastructure, a status panel, tools and an operational checklist.
Monitor the useful journey, not just whether a server responds.
Healthcare backup and recovery illustrated by storage copies, an archive folder and a restoration route.
Test whether a backup can restore a usable service.
Healthcare digital support handover with an inventory, key, incident timeline and dependency map.
Keep responsibilities and recovery instructions available.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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