Support & operations · Website help · Redirects and site moves

A temporary campaign redirect becomes permanent by accident

A short-lived routing change remains after its campaign ends and masks the original destination.

What to change

A temporary campaign rule needs an exit condition, not just an installation instruction. Ask which business event ends the exception and who confirms that the ordinary destination is ready again. Rehearse disabling the rule before the campaign closes. Preserve the original purpose and removal decision in the handover so the next supplier does not mistake a forgotten exception for the permanent route architecture.

A worked example

Illustrative example

Illustrative test: Open a normal guide link while the campaign rule is disabled in preview.

How to check the result

The agreed ongoing destination works and the temporary rule has an accountable owner.

A mistake to avoid

Leaving unexplained temporary rules invites later routing surprises.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website maintenance with infrastructure, a status panel, tools and an operational checklist.
Monitor the useful journey, not just whether a server responds.
Healthcare backup and recovery illustrated by storage copies, an archive folder and a restoration route.
Test whether a backup can restore a usable service.
Healthcare digital support handover with an inventory, key, incident timeline and dependency map.
Keep responsibilities and recovery instructions available.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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