What to change
A successful status means that a response was delivered, not that the approved article was included. Ask the developer to compare the public response with the approved heading and main paragraphs. This separates a publication defect from a search problem. Capture the missing content before requesting a fix, and require the same comparison after release so the issue cannot be closed with a screenshot of the editor.
A worked example
Illustrative example
Illustrative test: Check an existing working guide and the failing guide using identical requests.
How to check the result
The released response contains the expected main content, not only the navigation.
A mistake to avoid
Repeated indexing requests cannot repair missing page content.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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