Websites & patient experience · Website help · Navigation mechanics

Keep long breadcrumb trails usable on small screens

A long breadcrumb trail can overflow, hide its first links or force the whole page to scroll sideways. The location aid becomes harder to use than the main content.

What to change

Ask for a breadcrumb layout that preserves meaningful navigation when labels wrap or the viewport narrows.

A worked example

Illustrative example

A long service path wraps into two readable lines above the page heading without placing a tiny isolated separator over the following content.

How to check the result

Accept when the trail communicates location without causing page-wide horizontal scrolling, clipped targets or a confusing reading order.

A mistake to avoid

Shortening every label to its first word can remove the very distinction the breadcrumb is intended to provide.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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