Websites & patient experience · Website help · Navigation mechanics

Make the mobile menu announce whether it is open

A menu icon can remain visually and audibly unchanged after activation. Visitors may not know whether navigation opened, especially if it appears outside their magnified view.

What to change

Request a clearly named menu control whose expanded state matches the visible menu and remains understandable to assistive technology.

A worked example

Illustrative example

A control identified as Menu reports its expanded state when navigation opens and returns to collapsed when the visitor closes the panel.

How to check the result

Accept when the control and panel agree after activation, navigation and resizing, with a usable keyboard route through the available choices.

A mistake to avoid

Changing a hamburger into a cross may help sighted visitors but does not by itself communicate state through assistive technology.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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