Support & operations · Website help · Redirects and site moves

Campaign query parameters disappear during a redirect

A campaign link reaches the correct guide, but its source information disappears in transit.

What to change

The redirect should preserve only the query information the destination is intended to accept. Ask the measurement owner to define the approved campaign fields, then have the developer show that they survive the specific old-domain or old-path rule. Include a harmless unrelated parameter to demonstrate the agreed handling. The result should retain useful attribution without treating every arbitrary query value as necessary or safe to forward.

A worked example

Illustrative example

Illustrative test: Follow a sample email link through the old-domain redirect. Record the final browser address alongside the approved campaign fields so the analyst can reproduce the comparison.

How to check the result

The approved campaign information survives and the page still resolves correctly.

A mistake to avoid

Preserving arbitrary parameters without review can carry unnecessary data downstream.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website maintenance with infrastructure, a status panel, tools and an operational checklist.
Monitor the useful journey, not just whether a server responds.
Healthcare backup and recovery illustrated by storage copies, an archive folder and a restoration route.
Test whether a backup can restore a usable service.
Healthcare digital support handover with an inventory, key, incident timeline and dependency map.
Keep responsibilities and recovery instructions available.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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