Describe a practice on a different floor from reception

What to change

Explain the route from the building entrance to the practice's actual reception or waiting point. Confirm practical access details with the local team rather than using vague assurances.

A worked example

Illustrative example

A practice at Suite 3 on the second floor explains that the ground-floor desk is for another business. Its arrival instructions name the correct floor and the sign outside its own reception.

How to check the result

A visitor can locate the practice without relying on the postal suite number to explain the building layout.

A mistake to avoid

Do not say upstairs only when there are several floors or when visitors need specific information to plan their arrival.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordName the floor as it is labelled in the building, including any different ground-floor convention.Explain whether visitors should speak to a desk before going upstairs.Provide a contact route for anyone who needs to discuss the route before attending.

Evidence, open questions and decisionsNext action and responsible role

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