Explain which entrance serves the practice in a shared building

What to change

Write the arrival instruction from the visitor's point of view, using stable features the local team has checked. Explain any different entrance used for particular appointment sessions.

A worked example

Illustrative example

A clinic inside a business centre tells patients to use the courtyard entrance beside the centre's reception sign. It explains that the street-facing shop door belongs to another tenant.

How to check the result

A first-time visitor can identify the correct door from the published description without recognising staff or internal room names.

A mistake to avoid

Do not rely on a photograph alone when a useful sentence can explain the difference between two similar entrances.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordAsk someone unfamiliar with the building to follow the written route from the street.Name the entrance and the practice sign people should look for.Check the instruction against appointment confirmations and any location information supplied by visiting providers.

Evidence, open questions and decisionsNext action and responsible role

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