Explain a building name that differs from the practice name

What to change

Explain the relationship between the names before the visit. Use the exact names visible on signs and confirmations, avoiding a long history that obscures the arrival task.

A worked example

Illustrative example

A consultation is booked with Orchard Practice inside West House. The location page says to look for West House at the entrance and ask for Orchard Practice at the building reception.

How to check the result

Someone who sees the building name instead of the practice name can still recognise the correct destination.

A mistake to avoid

Do not replace the official practice name everywhere with the building name, because patients still need to match their appointment confirmation.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordRecord the building name visitors see at the entrance and in local directions.State which practice or reception name they should ask for inside.Update saved arrival information so it includes both names where needed for recognition.

Evidence, open questions and decisionsNext action and responsible role

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