Describe a service that needs two separate visits

What to change

Explain the normal booking sequence using administrative milestones. Have the service owner confirm which steps are required, optional or dependent on an individual decision.

A worked example

Illustrative example

A fictional fitting service has an initial appointment followed by a collection visit. The page explains that collection is booked after the item arrives, rather than inviting patients to reserve both at arbitrary intervals.

How to check the result

The page lets a visitor describe the number of journeys and how the next appointment is arranged.

A mistake to avoid

Do not invent a standard interval or guaranteed completion time when the sequence depends on availability or an individual plan.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordName each visit using the same terms that appear in appointment confirmations.Show whether both visits are arranged together or the second follows a separate conversation.Explain which fees belong to each visit and where a personalised estimate is discussed.

Evidence, open questions and decisionsNext action and responsible role

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