Explain assessment appointments before offering treatment

What to change

Describe the purpose of the first visit separately from any later service. Ask the responsible practitioner to approve the boundary without adding advice about suitability.

A worked example

Illustrative example

A podiatry page describes an initial assessment, its duration and fee. The next paragraph explains that any further appointment is discussed separately; it does not promise a procedure at that visit.

How to check the result

A first-time reader can tell what is booked and which decisions remain for the practitioner.

A mistake to avoid

Do not describe a possible next step as an included service simply because many patients eventually choose it.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordList what the initial fee covers, including any discussion or written summary that is actually included.Identify what happens after assessment and whether a separate booking or quotation is needed.Replace vague treatment buttons with wording that names the appointment people can reserve now.

Evidence, open questions and decisionsNext action and responsible role

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