Describe facilities belonging to the building rather than the practice

What to change

Name the facility and its actual provider where this affects the patient's decision. Verify practical details and describe limitations that matter to someone planning a visit.

A worked example

Illustrative example

A clinic says visitors may use the building's public car park and links to the operator's information. It avoids describing the spaces as reserved patient parking when that is not the arrangement.

How to check the result

A visitor understands which facilities are part of the appointment experience and which are separate services.

A mistake to avoid

Do not guarantee availability for a shared facility solely because staff usually find it convenient.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordConfirm who controls access, charges and opening arrangements for the shared facility.Explain whether patients need permission, validation or a separate payment.Provide the relevant information source for details the practice does not directly maintain.

Evidence, open questions and decisionsNext action and responsible role

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