Describe how to return from an external booking service

What to change

Give visitors a concise explanation of where supporting information remains available. Confirm which details the external service provides and which the practice should supply before the handoff.

A worked example

Illustrative example

An appointment page puts the relevant branch information and fee description beside the external booking link. Someone can save those details before moving to the provider to select a time.

How to check the result

A visitor does not need to start their research again simply because the reservation happens elsewhere.

A mistake to avoid

Do not assume the external provider contains the practice's full service explanation or that its generic help can answer local questions.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordIdentify the service, fee and arrival information someone may need while choosing a slot.Place a useful summary or direct link to that information before the booking invitation.Explain the practice contact route if the provider's description conflicts with the service page.

Evidence, open questions and decisionsNext action and responsible role

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