Websites & patient experience · Website help · Downloadable information

Describe the scope of a price-list download

A patient saves a price list and assumes it applies to every branch, visiting provider and service. The document's title simply says our fees, with no scope explanation.

What to change

State exactly which appointments and providers the list covers. Give readers a route to confirm a fee when the saved document is separated from its page.

A worked example

Illustrative example

A price sheet covers appointments delivered directly by the practice and points visiting-provider enquiries to their own fee information. It avoids presenting independently arranged services beneath an apparently universal total.

How to check the result

Someone receiving the document later can identify whether their requested appointment is within its scope.

A mistake to avoid

Do not use a small generic subject-to-change note as the only explanation of provider or service differences.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

Turn the brief into a working service

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