What to change
State exactly which appointments and providers the list covers. Give readers a route to confirm a fee when the saved document is separated from its page.
A worked example
Illustrative example
A price sheet covers appointments delivered directly by the practice and points visiting-provider enquiries to their own fee information. It avoids presenting independently arranged services beneath an apparently universal total.
How to check the result
Someone receiving the document later can identify whether their requested appointment is within its scope.
A mistake to avoid
Do not use a small generic subject-to-change note as the only explanation of provider or service differences.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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