Distinguish a group session from an individual appointment

What to change

Describe the attendance format before the booking step. Explain the practical arrangement and route for questions, while keeping clinical suitability decisions with the responsible professional.

A worked example

Illustrative example

A movement class page describes a small group session led by a practitioner. A separate appointment page explains the one-to-one option and its fee, without portraying either format as universally better.

How to check the result

A prospective attendee understands who else may be present and what their payment reserves.

A mistake to avoid

Do not use personalised care as a substitute for explaining a group format; readers may interpret it as a private appointment.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordConfirm the normal group size range and whether a companion is included in that count.Explain whether the advertised duration covers the whole group session or individual time.State how someone asks about an individual alternative if the practice offers one.

Evidence, open questions and decisionsNext action and responsible role

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.