What to change
Write the questions around the two roles rather than repeating your details. Explain which information relates to the person attending and which is used to discuss the enquiry.
A worked example
Illustrative example
An enquiry made by a parent first identifies the prospective patient, then asks how the team should contact the parent about arrangements. The page does not treat those answers as interchangeable.
How to check the result
The receiving team can understand the relationship between the request and the contact route without guessing.
A mistake to avoid
Do not infer authority to manage a patient's records merely because someone provided their own contact details on the enquiry.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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