Write a message prompt that avoids unnecessary medical detail

What to change

Write a prompt that matches the administrative task and the approved channel. Explain what detail is useful now and how any further information will be requested later.

A worked example

Illustrative example

A contact form asks people to describe their booking question and preferred location. It explains that the team will provide the appropriate route if more information is needed to discuss the service.

How to check the result

A visitor can write a useful enquiry without assuming that a longer medical history leads to a better response.

A mistake to avoid

Do not add a blanket invitation for photos or reports to a general contact form simply because it supports attachments.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordAsk the receiving team what decision they can make from the initial message.Give examples of useful practical details, such as appointment type or preferred branch.State that detailed clinical information should follow the practice's approved route when requested.

Evidence, open questions and decisionsNext action and responsible role

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