What to change
Describe the change at the level of the affected service, keeping the remaining branch information clear. Provide the actual route for patients who need help with existing arrangements.
A worked example
Illustrative example
A branch continues consultations but no longer hosts a visiting service. Its location page keeps ordinary reception details while the affected service page points to the provider's correct enquiry route.
How to check the result
A visitor can distinguish the branch's continued operation from the availability of a specific service.
A mistake to avoid
Do not mark the whole branch closed or imply that every appointment can move automatically to another site.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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