Explain a document supplied by an external organisation

What to change

Identify the document's publisher and explain why the practice links to it. Have the responsible content owner confirm its relevance and any local information readers still need.

A worked example

Illustrative example

A service page links to an external organisation's general information leaflet and names that organisation. It separately provides the practice's booking and preparation route, so the two documents do not appear interchangeable.

How to check the result

Readers understand who produced the material and what it can tell them about their own appointment.

A mistake to avoid

Do not relabel an external leaflet as practice guidance or imply endorsement beyond what the responsible team has approved.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordCheck the publisher, purpose and permission to reproduce or link to the document.State whether it provides general background or instructions that the practice has specifically adopted.Provide the practice's own contact route for questions about the local service.

Evidence, open questions and decisionsNext action and responsible role

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