Explain a service delivered by a visiting provider

What to change

Explain the relationship in ordinary language at the point where the provider is introduced. Confirm practical responsibilities with both organisations before publishing the page.

A worked example

Illustrative example

A counselling practitioner uses a room in a dental practice. The room page links to the practitioner's booking information and says the dental reception cannot amend those appointments.

How to check the result

A reader knows which organisation is providing the service and which team can act on an enquiry.

A mistake to avoid

Do not imply a partnership, employment relationship or shared clinical responsibility merely because the provider uses the same premises.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordState who delivers the appointment and which organisation the patient contacts to book.Identify which address, fees information and appointment-change route apply to that provider.Check whether the practice reception can answer questions or only direct visitors elsewhere.

Evidence, open questions and decisionsNext action and responsible role

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