Explain a shared address with several similar practice names

What to change

Add the small identifying details that distinguish the practice from its neighbours. Use verified signs, suite names and organisation names rather than promotional descriptions.

A worked example

Illustrative example

Two services operate at West Court: a dental practice and a separate therapy practice. The dental location page names its entrance sign and suite so patients do not rely on West Court alone.

How to check the result

A visitor can distinguish the intended practice from nearby organisations sharing the same address.

A mistake to avoid

Do not assume a postcode or map pin is sufficient where multiple providers occupy one building or a single street frontage.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordRecord the exact name shown at the entrance and on appointment confirmations.Explain any known confusing neighbour or building division without disparaging another provider.Check that telephone and arrival content use the same identifying wording.

Evidence, open questions and decisionsNext action and responsible role

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.