What to change
State the verified administrative position and distinguish the host's role from the provider's new arrangements. Publish external details only after confirming they are intended for patient use.
A worked example
Illustrative example
A host practice says the independent provider no longer runs appointments at its premises and points patients to the provider's current public contact information. It does not transfer patients or records merely by changing a webpage.
How to check the result
Visitors know which organisation can confirm future arrangements and avoid travelling to the old venue.
A mistake to avoid
Do not infer a new address or promise continuity arrangements that the provider has not confirmed.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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