What to change
Publish the practice's verified age boundaries and the contact route for uncertain cases. Keep the wording factual without speculating about why an individual may need another service.
A worked example
Illustrative example
An illustrative therapy page says this appointment route is for adults and provides a separate enquiry route for younger people. It does not imply that a parent should book an adult slot first and explain later.
How to check the result
Readers can determine which administrative route to use without disclosing detailed personal information in a general message.
A mistake to avoid
Avoid broad promises such as all ages when a service owner has approved a narrower scope.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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