Explain an acknowledgement that mentions an attachment

What to change

Use receipt language that describes the actual event. Explain any separate review or acceptance step without promising that every submitted file is suitable or complete.

A worked example

Illustrative example

A referral enquiry acknowledges receiving the uploaded file and says the team will contact the sender if further information is required. It does not describe the referral as accepted at that stage.

How to check the result

A visitor can distinguish delivery of a document from a professional or administrative decision about it.

A mistake to avoid

Do not write your referral is approved when the only confirmed event is that a file reached the system.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordIdentify whether the confirmation proves upload, delivery to a team or actual review.Describe how the practice communicates any further requirement or decision about the document.Provide a route for visitors who need to ask about the document's status.

Evidence, open questions and decisionsNext action and responsible role

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