What to change
Check the patient-facing content of the saved event as a separate information item. Use the same appointment and location terms as the confirmed booking.
A worked example
Illustrative example
A saved event names the correct branch and says patients should use their latest appointment confirmation for changes. The practice avoids implying that an old downloaded calendar file updates itself.
How to check the result
Someone using the saved event can identify the appointment and know where to confirm a change.
A mistake to avoid
Do not place unnecessary sensitive service details in a calendar title that may be visible on shared devices or reminders.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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