Explain appointments outside the building's public opening hours

What to change

Describe the agreed arrival arrangement for appointments outside public reception hours. Separate appointment availability from building access and telephone opening hours.

A worked example

Illustrative example

An evening consultation page explains that patients with confirmed appointments use the named side entrance and follow the arrival instructions supplied with their booking. The daytime reception hours remain clearly labelled.

How to check the result

A visitor with an evening appointment understands how access differs without assuming they can walk in at any time.

A mistake to avoid

Do not publish internal access codes or promise an unlocked entrance unless that is the practice's verified public arrangement.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordConfirm which entrance and contact method apply to the evening session.Explain when the patient should follow those instructions instead of the normal daytime route.Check that confirmations for those sessions contain the same practical details.

Evidence, open questions and decisionsNext action and responsible role

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