What to change
Treat the report as evidence of a specific contradiction to verify. Resolve the practical fact with its responsible owner before deciding which page or message should change.
A worked example
Illustrative example
A confirmation names one reception point while the website names another. The local team verifies the current route, and both the message template and location copy are aligned.
How to check the result
The contradiction has a documented resolution and the patient-facing route no longer gives incompatible instructions.
A mistake to avoid
Do not assume the newest-looking item is correct or ask the patient to decide which source the practice should trust.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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